I’ve got to hand it to Pei Wei; they really do it right. Not only do they have a gluten-free menu, their customer service is superb.
Today was a hectic one. We had planned to clean out the office so I was expecting a relaxed, jeans wearing sort of day. Of course things rarely turn out as expected.
First, we had no internet, which meant no email. Most of our business moves back and forth via email with very large attachments. When that method isn’t available, much driving around is required.
Then there was an urgent pick up, and before I knew it, I was two hours behind and needing to grab a quick lunch. I was close to Pei Wei, so I called 411, got the number, and made a call.
A friendly girl answered my call and asked how she could help. I said, “I’d like to place an order to go.” She asked, “Is this Cheri”? “Yes,” I replied feeling surprised. “Would you like gluten-free edamame, and a gluten-free Pei Wei spicy chicken with brown rice?” she inquired. “That would be perfect,” I said still feeling a bit dazed.
It really was that easy. When I arrived 10 minutes later, my order was ready. Each container was marked with a gluten-free sticker, and the enclosed soy sauce packets were Tamari. A quick debit card swipe and I was headed back to my card with a bag of food in my hand.
Since I don’t often order from Pei Wei, I did not anticipate this personalized interaction. They used technology to create a customer service experience that exceeded my expectations. Not only that, but they made getting gluten-free take out easier than pie on a day when I was already overwhelmed. For that, I am grateful.
If you’re in a hurry and need to stick with your gluten-free plan, give Pei Wei a call. They may already know exactly what you want to order.
Disclosure of Material Connection: I have not received any compensation for writing this post. I have no material connection to the brands, products, or services that I have mentioned. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”